Refund Policy

At Amazelight, we take great pride in the quality of our products and the satisfaction of our customers. However, we understand that under certain circumstances, you may wish to return a product purchased through our website. In such cases, we have established a structured and transparent return and refund procedure to ensure clarity and fairness for both parties. Please read the following policy carefully and in its entirety prior to initiating a return request, as failure to comply with the outlined conditions may result in delays, rejection of your return, or ineligibility for a refund.

1. Eligibility for Return and Refund

You are entitled to request a return within thirty (30) calendar days from the date of delivery, as confirmed by the carrier’s tracking information. Please note that this window is strictly enforced and that any request initiated after this period may not be eligible for further consideration.

In order for your return to be processed and approved, the following conditions must be fully met:

  • The item must be in unused, unwashed, and undamaged condition.

  • All original accessories, inserts, and documentation must be included in the return package.

  • The item must be returned in its original packaging, without any visible signs of external damage, alterations, or removal of labels.

  • A valid proof of purchase (such as your order confirmation email or order number) must accompany the request.

Any item that does not meet the above criteria will be deemed ineligible for refund. Products showing signs of usage, mishandling, or incomplete packaging may result in partial refunds or be returned to the sender at their own expense.

2. Return Request Procedure

In order to initiate a return, you are required to submit a formal request via email to our support team at hey@amazelight.com. Please ensure that your message includes the following information:

  • Full name associated with the order,

  • Order number (found in your order confirmation email),

  • Reason for the return (please be as specific as possible),

  • Clear photographic evidence of the item, particularly if the item is damaged, defective, or incorrect.

Upon receipt of your request, our support team will review the information and respond within a maximum of three (3) business days, although we typically aim to assist sooner. Due to high support volumes, we kindly ask for your patience during this process. Returns without prior authorization will not be accepted or processed.

Please note that we do not publish our return address online as each return is processed through a fulfillment partner. Once your return request is approved, we will provide you with the appropriate return address and detailed instructions for preparing and shipping your return.

3. Return Shipping and Responsibility

Unless otherwise indicated due to an error on our part (e.g. defective item, incorrect item shipped), the customer is solely responsible for all return shipping costs. We strongly recommend using a trackable shipping service, and optionally purchasing shipping insurance, as we cannot be held liable for returns that are lost, delayed, or damaged during transit.

Returned packages that do not arrive at the designated return address, or that arrive without prior approval, will not be processed or refunded.

4. Refund Processing Time

Once your returned item has been received by our fulfillment partner, it will undergo a verification and inspection process to ensure compliance with the return conditions as outlined above. This process typically takes between 2 to 5 business days from the date of delivery.

If the return is approved, a refund will be issued to the original payment method used during the purchase. The time it takes for the refunded amount to appear on your account may vary depending on your bank or payment provider but is generally completed within 5 to 7 business days after the refund is initiated.

Please note: Refunds will not be issued for shipping costs, unless the return is a result of an error on our part.

5. Items Not Eligible for Return

We regret to inform you that returns will not be accepted for any item that:

  • Has been used, worn, modified, or damaged after delivery,

  • Is returned without its original packaging or documentation,

  • Is returned beyond the 30-day eligibility period,

  • Has been approved for refund but sent back without tracking or prior notification.

All items received in such a condition will be returned to the sender or disposed of at our discretion, without reimbursement.

6. Damaged or Incorrect Items

In the unlikely event that you receive an item that is damaged during transit, defective, or not matching your original order, please contact us within 48 hours of delivery. In such cases, we will request clear photos of the item(s) and packaging, and upon verification, we will offer either a full replacement or refund at no extra cost to you.

Please be advised that minor cosmetic imperfections resulting from packaging or shipping do not qualify as product defects.

7. Exchange Policy

We do not offer exchanges. If you wish to receive a different product or variant, you will need to follow the return process for the original item and place a new order separately.

 

 

If you have any questions or concerns regarding our return and refund policy, feel free to contact us via email at hey@amazelight.com. We are here to help and will do our best to resolve any issue as quickly and fairly as possible.